Digital transformation – what it is and how to implement in an organization

It is a hot issue today what are the challenges of business in today’s world. One of them is digital transformation. What is it and what can be done to make it go smoothly? Read our article and find out what digital transformation is all about, and how we can help you with it.

What is digital transformation?

Digital transformation is not only the process of introducing innovative and technologically advanced tools into a company. It is also a change in the way an
organisation works and is managed in order to improve its operations and increase its efficiency, taking into account constant developments in the digital world. The pandemic has forced, in many companies, the rapid digitalisation of key business processes, starting a digital revolution among Polish enterprises.

Proces digitalizacji przedsiębiorstw przy pomocy systemu V-Desk

In what areas of a company can digital transformation take place?

Transformacja cyfrowa w zarządzaniu przedsiębiorstwem

Management of a company

It is by introducing IT systems to manage production, warehouse, finance, or digital workflows

Transformacja cyfrowa w komunikacji w przedsiębiorstwie

Communication in a company

understood as the implementation of tools for remote networking and electronic document flow of invoices and contracts

Transformacja cyfrowa w sprzedaży i obsłudze klienta

Sales and customer care

That is, the use of modern customer service tools, such as chatbots and e-commerce platforms

Transformacja cyfrowa w analizie danych

Data analysis

By leveraging data collection and analysis tools such as Business Intelligence and Big Data

What are the benefits of digital transformation?

Digital transformation brings many tangible benefits to the enterprise, including:

  • Increasing efficiency

The application of modern digital technologies makes it possible to automate many processes and reduce errors, e.g., by introducing electronic invoice workflow, you can minimize the risk of data mistakes on issued invoices.

  • Optimization of processes

By standardizing repetitive processes and activities and automating them, you can significantly save time, e.g. by introducing a digital archive and document repository. This is easy and quick access to documents for authorized persons.

  • Streamlining communication

Remote cooperation tools and electronic document flow enable better communication and exchange of information within the company, e.g. introducing the ability for a team to work on a single document remotely, greatly facilitates communication and speeds up the process.

  • Increase data analysis capabilities

Data collection and analysis tools allow a better understanding of customer needs and market behavior, which can contribute to better tailoring of offerings, as well as building competitive advantages, e.g. by reaching target groups more effectively

  • Improving the efficiency of customer service

Tools such as chatbots or e-commerce platforms allow for faster and more efficient customer service and availability of the products and services offered.

  • Speeding up decision-making processes

Access to up-to-date and reliable data allows faster decision-making and flexible response to changing market conditions, as well as more accurate analysis of risks and the business environment.

  • Increase competitiveness and alignment with the market

The introduction of optimization and automation within the framework of modern technology allows the company to develop more efficiently and respond more quickly to business, and as a result, better adapt to changing market needs and increase its competitiveness.

  • Savings in the company

Automation of processes and reduction of mistakes yields real savings in terms of reduced production or customer service costs.

“The cooperation with Primesoft was aimed at supporting UNIQA by implementing digital solutions to increase efficiency and optimization in several business areas. With the launch of the system, there was automation of tasks and digitalization of document operation processes.”

Director of the Finance Department at UNIQA, Pawel Arian

What is digital transformation for business?

As the EY consulting firm’s Digital Transformation for Businesses 2020 report, released in March 2021, indicates, as many as three-quarters of business owners see digital transformation as a way to make their operations more efficient, and half see it as an opportunity to grow and build competitive advantage

As already mentioned, digital transformation is a process that continues and expands with changing needs or environmental conditions. Thus, when introducing digital solutions, an entrepreneur should keep in mind such product features as scalability of systems and applications, as well as service and support service guarantees.

Digital transformation with Primesoft

Successful digital transformation requires adequate organization to prepare for the process. Risks must be identified and minimized, and ways must be found to overcome potential barriers. Extremely important in this process is the choice of appropriate tools and technologies, and then adapting them to the needs of the company. Do not forget to provide adequate support for employees so that they use the new tools skillfully and willingly.

Primesoft Poland has been supporting companies with IT solutions and systems for 20 years. Available in cloud infrastructure as well as On Premises option, they support and optimize daily processes, occurring in companies of various industries.

A good example of a well-executed digital transformation are the projects carried out at Agrosimex and Polipak:
In both companies, several key processes were digitalized, and the appetite for further digitalization is not slowing down. First and foremost, by digitalizing the accounting department and introducing an electronic financial workflow, invoices at both companies are processed efficiently and on time. The launch of the V-Desk system also means digitalization of such processes as the circulation of correspondence, orders and contracts. As part of the solution, more modules are being launched along with the Client’s needs. What areas do they concern? For more information, see the case study.

Why use Primesoft’s services and products when undergoing digital transformation?

Primesoft’s customers appreciate the support and advice they receive throughout the cooperation in every respect as part of the solutions provided, as well as the scalability and development of the products, which are adapted in line with the dynamically changing business and legal environment in their companies.

By implementing our solutions, customers can be at ease as they comply with the requirements for IT solutions. Our electronic invoice workflow system is fully integrated into the government’s KSeF system, enabling the efficient transfer of structured e-invoices. On the subject of the imposed EU Directive 2019/1937 on the soon-to-be-applicable law on whistleblowers, we offer a ready-made solution, available “off-the-shelf”, created in line with the Legislator’s requirements and our customers’ suggestions – the Primesoft whistleblower module. You can read more about the legal requirements concerning the whistleblower on our blog.